Seven Park Hotel Lake Como Adults Only

Great Experience with Staff Members, is located just in front the Como’s Lake Beach and 5min walking to Local Centre. Wellness/massage service is also very good. I’ll come back! :)

Warning for english speakers: The reception and services does not speak or understand clear english and may charge you with stuff as they see fit. We were charged 95 euros for a massage we did not get. The rooms 100-110 also have car park as a complete view. I advise the caravan/trailer park nearby which have access to same grass/lake and a view much better. You will thank me!

Horrifying experience! We paid twice for the same room and there was a complete lack of customer protection — only greed for money! Beware! We are absolutely disappointed and outraged by the attitude of this hotel. We made a reservation through Booking.com with a free cancellation option and payment due a few days before check-in. We received a payment request, completed the payment, and later learned that the hotel's account had been hacked. We immediately informed the hotel, and they thanked us and assured us that we would not have to pay again upon arrival — they would be expecting us. We were shocked when they told us that they would not be seeking the money from Booking.com (due to their hacked account) and that we had to pay again for the room otherwise they will cancel the reservation! We tried to explain that we had confirmation from them that no additional payment would be required, but they were relentless that we need to pay. Their complete unwillingness to protect their customers, who were victims of the hacking of their own account, speaks volumes. Instead of taking responsibility and finding a solution, they shamelessly shifted the problem onto us, demanding double payment. €700 is not a big amount for them, but for us, it was significant — especially considering we ended up paying twice for the same booking! After an "apology", they once again issued an ultimatum: pay or leave. Their only concern was the money — they showed not an ounce of compassion or understanding for our situation. As for the room, the food, and cleanliness — I can give good ratings. However, the horrifying treatment and obvious greed, combined with the complete lack of customer care, overshadowed our entire experience. It also turned out that a family from our hometown, whom we know personally, was staying at the hotel at the same time — and they too were forced to pay twice! Whether this was just a coincidence or part of a deliberate scheme to "double-sell" their rooms, I cannot say for sure, but it certainly raises serious concerns about dishonest practices driven purely by profit at the customers' expense. I strongly do not recommend this hotel because of their irresponsible and greedy attitude towards guests and the real possibility of falling victim to a similar unpleasant situation! Be cautious and avoid this place, where money seems to be their only priority!