Shade Hotel Redondo Beach

Great quick getaway to relax & reset with beach in mind. The staff were super engaging , professional, friendly & quick to respond to request. Offered upgrade upon arrival at lower rate & King bed view of marina with great sunset view Rico & crew for valet services awesome.

This was a happy surprise! Normally we stay at the Manhattan Beach location but this year it was not available so we gave the Redondo Beach location a shot and it didn’t disappoint! This is my new favorite place for my husband and I to stay at. The beach was within walking distance and we biked along the beach. The food did not disappoint and Oscar and Greg from the restaurant gave the best customer service! Oscar learned that this was our first time at Shade/Redondo and he gave us a tour of the hotel. So kind!! The rooms were beautiful with a great view! Perfect getaway! The only reason I gave a 4 star on the room was because the bed sank on the side I was sleeping on but they made it right and we were able to switch rooms so maybe a 4 1/2 stars should be given.

The location was fantastic... Beautiful views and very serene. The rooms were very clean and comfortable. The only con was the customer service at the front desk. The first day of check in I came in with one of my employees. I noticed inconsistency in how the customer is treated. My employee interaction from the front desk person was great. She was very detailed oriented and explained everything and even offered her an alcoholic drink and explained the room. While the person that checked me in was really just doing a task. She only offered me the alcoholic drink after the front desk person next to her offered a drink to my employee. She did not explain anything and just felt like she just wanted to check me in and complete a task. The next day I was standing behind other customers checking in and the front desk was taking very long on taking care of the customers. They were waiting for a long time to get taken care of. I had some questions about the area but I walked away because I was just waiting and never acknowledged. It's a great location and the hotel is very nice but the customer service needs some work.