Shanghai Delightel Hotel

The rooms were okay for the price, very basic inclusions. The non-smoking room we got just had a bit of a smoke smell which seemed like it was coming from the vent. The concierge was very helpful and patient, and they had a english translator device which was really helpful for us who didn't know Mandarin. The staff at the dining area were really friendly. The location was a bit far (20 minutes by car) from the shanghai center.

Pros: Conveniently located within walking distance to the metro. Free access to a washer and dryer. Staff were friendly and accommodating. Cons: The room was quite dusty and requested for a deep clean. Despite being a non-smoking room, cigarette smoke came through the air conditioning.

I have a very bad experience with Alight X Hotel Shanghai. During my checkin on 26th December 2023, a male staff whom process my checkin ended my passport in a pail of water while doing photocopying. The photocopy machine is placed just besides that pail of water. I have got back a well soaked wet passport with water marks on all pages. The staff trying to explain why that pail of water requires to be there. In my opinion the Alight X Hotel management are exposing all their guests passport and travel documents to risk in this manner. All travel documents especially passport are extremely important during travelling as poof of identity in any foreign country. The website of Singapore's Immigration and Checkpoints Authority (ICA) confirms this, defining a damaged passport as one that is "not in a condition to be accepted as proof of identity by the foreign country". This can include any form of tears, missing or detached pages, loose or frayed binding, faded pages from water damage, damage to the radio-frequency identification (RFID) chip and a cracked or detached biodata page. I hope Alight X Hotel management do look into this matter seriously preventing such incident to occur again.