Shangri La Bengaluru

The rooms were great. Spacious and clean, with great views of the city. The breakfast spread was also very nice. The stay was good and the restaurants seemed nice and the restaurant staff were very welcoming. The check-in/front desk however, was not good. We explicitly asked for 2 key cards and they gave us just one. A lady at the reception brushed me off quite rudely and insisted that she gave me 2 keycards. I had to get her boss involved and she was too arrogant to even acknowledge her mistake. At check-out, I got my change in cash and another lady (different one from check-in) at the reception was quite condescending for some reason and decided by herself to shortchange me by 64 Rs. Its not a big amount, and I would have been fine with it, if she had only asked me first. It doesn't matter if its 1 rupee as well, it is only common courtesy to ask my permission first. Overall, the hotel itself is nice but the reception staff damaged my experience a lot.

Amazing hotel. People working there are great. Say we stayed when there was a wedding on so were disturbed with wedding guests charging around. I would check first before booking to see if there is a wedding on and book elsewhere if there is. They knocked £15 off our total bill as a very very small gesture.

Unbelievably rude and unprofessional reception staff. I've never experienced such a complete lack of hospitality. They made a simple request to charge my phone into a pointless ordeal, treating me with utter disrespect. The staff's tone was condescending and their 'rules' were ridiculous. At this hotel, if you are running low on battery and need to make an important work call, you have to first prove that your phone is on silent by showing your notification volume, then you must hand over your phone to charge and sit down in the other corner of the reception. This hotel clearly has rules made by a bunch of clowns and doesn't value its guests.