Shangri La Chengdu

We stayed at a Riverview suite, which has an amazing view of the Anshun bridge, especially at night. There was a service lapse when we checked in and noted porters aplenty but no one took our bags. Everything else was wonderful and we even had kids toiletries provided for our little ones. The suite lounge offers an open bar and fantastic food in the evening.

Some of the pros and cons are as follows:- Pros. 1. Service was good. From the time we walked in and till the time we checked out 5 days later, all were up to expectations. There were pockets of areas where I reckoned it could have been a tad better, but it may be the local culture, hence, no issues there. 2. Rooms were very good sized. We had 2 rooms i.e. 1 with a corner window while another did not. The slightly larger size for the latter made it up. 3. Water pressure of the toilet was good. Enjoyed the shower every single time. 4. Room cleanliness was top notch. Cons. 1.Breakfast was always a rush. The cafe was perpetually full making it quite an unpleasant breakfast experience. Will recommend to do breakfast outside rather. 2. Room air conditioning is not up to mark. Both the rooms felt warm even with a/c temp set to 16° and fan speed high. I was practically sweating every night! 3. Many smokers within the vicinity. I had some drinks at the lobby lounge and it was a real unpleasant experience have ciggie smoke to accompany the drinks. The smokers also converge at the main exit hence making it such an unpleasant exit or entry. The hotel shld do something about it as a/c areas shld be smoke free!

Do not recommend for non-business travels. Unattentive service, most staff do not speak English, limited facilities (and pool was closed while we were there), and hotel seems to mostly focuse on business travellers. Overall, there are much better resorts in Chengdu at lower prices.