Shangri La Ulaanbaatar

This is one of the best and most modern places in Mongolia. The mall, hotel, and many nice bars and coffee shops are all inside. I especially highly recommend the restaurant inside the hotel on the second floor—you should visit and relax there with your friends. The mall also has a lot of great shopping options.

I stayed in Shangri-La two nights travelling on business in July 2025. The hotel is outstanding with wonderful rooms and tasty restaurant. For sure I recommend this hotel to anyone going to Ulaanbaatar. The prices are more global standard rather than Mongolian but definitely it is worth it.

Very disappointed with the service of this hotel. They claim to be 5 star but my 2 night stay was filed with poor and confused service. When we arrived, they switched our room with our travel companions. We asked for a queen bed but they gave us the room with 2 separate beds. We sorted this out ourselves by switching with our travel companions. When we got to our room, none of the wall sockets worked, had to call to have this sorted out. We ordered room service and they confused our orders and only one of the two orders arrived. Further, upon check out, they charged the room service of both rooms to me despite telling them upon check in to charge us separate. They voided the mistaken charge but charged the other rooms bill to me instead of my room service bill. Breakfast is also inconsistent as I ate the same thing for the 2 days of Breakfast but they were different from each other. Overall not the standard I was expecting for a 5 star hotel.