Shawn Elizey

I stayed at this place with family overnight only, but was quite impressed with the overall atmosphere and hospitality of the hotel. Ambiance is very good. Staff is helpful and prompt in service. We checked out after enjoying multiple choice breakfast next morning. I would like to mention one special experience that needs to be shared and appreciated….…*We had a five year old toddler who could not eat anything early in the morning. I requested the hospitality staff for some packed breakfast for him. The lady,after taking proper permission from her senior,quickly packed it for me.* This shows that they are courteous and compassionate,but are also disciplined and following rules!🙏😊

Stayed over one week at Shawn Elizey. Food was awesome. Service was exceptional. Thank you Ajay, Sonu, Dhruv, Aastha, Aashi, Shivani and all others whose name I could not collect but were instrumental in making the stay a blissful experience.

Extremely Unpleasant & pathetic Experience at Hotel Shawn Elizey – Wedding on March 2025 I am writing to express my deep disappointment and frustration regarding the wedding of my brother, which was held at Hotel Shawn Elizey on March 2025. From the time of booking until the final ritual, the hotel’s management caused us tremendous inconvenience. The team seemed entirely disinterested in doing their job. Palak Bhatiya, the Sales Head, and her assistant Vanshika Kevat not only misbehaved with us throughout the event but also deliberately disrupted the services. They were seen instructing staff members to cut off services that had already been agreed upon. To make matters worse, dishes from the lunch menu that were pre-decided were arbitrarily removed without our consent, even though the full payment was taken. During the main event, a particularly unprofessional and rude Event Manager, Harmeet Kaur Dhanjal, continuously disturbed us and our guests. She interfered with the DJ, tried to stop the music, and shockingly, even attempted to halt the wedding rituals. The bride and groom were sitting at the mandap, and she was trying to dismantle it in the middle of the ceremony. Her shouting echoed throughout the hall, causing embarrassment and chaos. Despite lodging a formal complaint with the General Manager, Mr. Rajiv, no action was taken. It seems this hotel operates on a policy of collecting full payment in advance and then failing to deliver the promised services. Whenever we raised concerns, we were met with demands for extra charges instead of solutions. Their actions caused severe embarrassment in front of our relatives and tarnished our social image. From what I’ve come to understand, this behavior is not a one-off incident but part of their regular practice. Many people choose to let such experiences go, but that only encourages them further. I urge everyone who has suffered at the hands of such unprofessionalism to speak up and raise your voice. If we continue to stay silent, they will keep exploiting customers through dishonest and unethical means. This was truly a pathetic and traumatic experience, and I sincerely hope no other family has to go through what we did.