Sheraton Bailuhu Resort Huizhou

Great 😊

Came to the YUE restaurant and the food was good and for a great price. All the food in the photos was less than 200 RMB. The he resort area looks nice with lots of greenery. I saw a lot of poor reviews of previous hotel guests that I can’t comment on as I didn’t stay and only came here for the restaurant.

Very concerned about Security and Safety This trip was a quick family getaway, a one night stay at the Sheraton Bailuhu Resort. The stay from the moment we checked in was uneventful. That all changed at around 10pm in the evening. There was loud knocking on the door, and a man demanded to enter the room to deliver a fruit amenity. I was very suspicious as to why room service would attempt to the delivery late at night when we had the Do Not Disturb sign switched on. Looking through the spyhole, I could see two men that did not appear to be wearing hotel uniforms and did not have name tags. All hotel associates I encountered at the hotel had name tags pinned to their left chest (with exception of senior management). Also no fruit amenity was visible. I told them I did not want receive the fruit, but he kept knocking and insisting that I open the door so that he could deliver the fruit. They continued to knock loudly on the door and telling me to open the door so he could enter. I told him again that I did not want the fruit and for them to leave. They kept on for a few more minutes before they finally left. This incident left my elderly mother terrified. I reported this to various members senior management at the hotel immediately, who did little to resolve my complaint but said that their staff were new and lacked training. Having stayed at Sheraton’s in the past, I have never encountered staff out of uniform, nor those who choose to disturb guests when the Do Not Disturb sign was switched on. All in all a very unsettling experience.