Sheraton Batumi Hotel
Batumi · Georgia · 28 Rustaveli Street
About Sheraton Batumi Hotel — Luxury Boutique Hotel in Batumi
Sheraton Batumi Hotel is an exceptional 5-star hotel in Batumi, Georgia. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
If you think you are booking a 5-star hotel, you are not. It is not a 5-star hotel. They do have the best outdoor pool, but it is not for the guests only. Anyone can enter for $30. Cons: There is no parking or wallet service, so if you are driving, you are screwed. No greeting, no language service, and the staff looks frustrated all the time. Our front desk person said NO to most of my questions, didn't put my card in the system so i could use room charge and blamed restaurants not giving him a call whenever we wanted a room charge. After 8 hours of driving, hoping for a simple parking, he told us, " Yeah, parking sucks here." I paid $700 for 2 night thou and had to look for parking for an hour. Also told me to look for a certain bank where they sell parking cards. You get an instant dollar coffee and 2 half and halfs only first night. You get 2 rough towels for 3 persons, no face towel, no toothbrush, and nothing that matches 5 or 4 stars. Pros: The pool is clean, and the breakfast is good. Long story short, it is ok if it was like $150 a room. I wouldn't pay a penny more.
I try to comment fairly about this hotel. We stayed 3 nights. The good: Rooms are big with good view to the town and to the sea. staff are welcoming. when we asked for something, they sent it soon. no noise from adjasent rooms. beds comfortable. good shower. The bad: Breakfast is really disappointing. few delicious item is found with low varirty. No matter what temprerure you want, the room air conditiın is preset to 22 by hotel and sometimes we shivered from cold air in the room. the lobby was cold too. the cleaning staff wouldn’t clean the bath floor .the rooms were delivered at 3:40 instead of 2
Visited the casino and unfortunately had a very disappointing experience. The atmosphere was tense and unwelcoming, especially for tourists. The staff showed little interest in helping or creating a pleasant environment, and it felt like we were being tolerated rather than welcomed. There are definitely better places to spend your time and money. Not recommended.