Sheraton Berlin Grand Hotel Esplanade

I had a comfortable stay at the Sheraton Berlin. Check-in and check-out were quick and smooth, and I appreciated that I got my room early. The rooms are spacious, and equipped the basic amenities. You get one bottle of water for your stay, but the tap water is safe to drink. Beds were comfortable, but the upholstery and carpeting looked worn. The air conditioning is quite weak, so on a hot day the room feels quite warm even with the dial on the AC turned down to the lowest setting. Breakfast is simple but delicious: a selection of fresh, seasonal fruit, yogurt, salads, breads, cold cuts and of course eggs and sausage. The location is great, with three bus lines within a 5 minute walk.

The hotel is really very old , to the degree I can smell moist and humidity in the carpets and rooms . The AC in the room is very inefficient. The staff at the reception is very good but the staff in the breakfast room have no clue and inexperienced. The bathtub must be replaced by shower as it is too high and unsafe . Breakfast is good . Finally I don’t understand the reason to decorate the outdoor seating area with artificial plants while you are in the middle of very natural green area . That’s very ugly and none sense , you can smell the plastic emissions when you pass by when the weather is too hot .

While the rooms were nice and the property fairly maintained, I was extremely disappointed, with the comfort level. The beds are made with only a comforter folder over the bottom sheet. I asked for an extra sheet to use as a top sheet, and blanket, as the comforter was too heavy and the so awfully hot. The next day when the room was serviced they removed the extra sheet. I had to ask again that evening when we returned for the extra sheet. At one point I was in line at the front desk and the other guests had the same complaint. The first night they told me that the temperature controls were controlled by a master computer account which they did not have access to during the evening/overnight shift. It was so uncomfortable. The clerk told me to open the window as it was only 20 C outside. I said, if I do that then I can hear the noise, and the windows do not have screens. He offered a ventilator fan, I accepted, and it was sent to the room. First night after a long travel day and it was a horrible night at that. Barely any sleep. Had to open the curtains to assist with air flow. That let it some bugs and we were bitten by mosquitoes. Awful. Second day they said they checked it and that was the best they could do. There was no change. Room still hot and unfortunately remained hot the entire 4 night stay. As the temperature continued to rise and was between 25-28 C on Saturday & Sunday. It was a waste of money as nothing could be enjoyed properly because we could not find respite from the heat. The property has potential, however, quite frankly, I cannot believe this is part of the Marriott Bonvoy family. I would be cautious of this location until they can provide better service and rectify this issue. They did absolutely nothing to make us feel valued. It was a location issue as we had friends, and fellow Bonvoy Club members, on two other doors with the very same complaints.