Sheraton Grand Bangalore Hotel at Brigade Gateway

Thanks to Sheraton Grand Hotel, Bangalore for their amazing service! I lost one earphone during my stay and had to rush for my flight after informing the reception. Mr. Ashutosh Singh and the team quickly found it and arranged free home delivery as a complimentary gesture. Truly 5-star service! I really appreciate their support. Will definitely recommend this hotel to my friends and colleagues, and choose Sheraton Grand again for my future stays. 👏🙌 Once again, special thanks to Ashutosh Sir and the entire staff team. 🙏 Regards, Harsh Rawal

Here are a few lines you can Anananya’s service at Sheraton Hotel, Rajajinagar, was truly commendable. She welcomed us with a warm smile and ensured every detail was taken care of with professionalism. Her courteous nature and prompt assistance made our leisure stay even more enjoyable. Thank you, Anananya, for your excellent hospitality and dedication to guest satisfaction

Came for a conference. Didn't stay at the property, and honestly, wouldn't like to. Yes, the organisers of the event Didn't plan the event nicely. But the hotel team Didn't as well. In the menu, one of the dishes were veg Manchurian, when they had to refill, probably they were out of Manchurian and in the gravy they had put dahi ke kebab. I mean like seriously? Who does that? I mean a dhabha also wouldn't do this. What if someone is lactose intolerant and has that? Anyway, that's not even the point.. the point is at a 5 star hotel.. food shortage happened (which is okay) but you can't serve anything and think that the guests are fool, they won't realise. And I am like 1000% sure they were dahi ke kebab as I am a chef turned into a food safety auditor. The plates and spoons- super dirty. Food marks present, water marks still there. Not washed properly, and not even tried to wipe. Cutlery had smell. I also couldn't find any bins in the public areas.. i mean that's weird, probably some policy or something. The smoking zone in the restaurant-- idk how often it is cleaned and the buds are trashed out. I mean i like went 4-5 times.. and it was same. Only good thing - the public areas washroom (that too only lobby) was well maintained. The washroom at the conference floor (2) - no one bothered to check the cleanliness or the toilet roll replenishment. Also - the uniform if the service team during the meals... it Didn't feel like i was attending a conference at a 5 star hotel that too sheraton. Appreciation only for the security team. Very hospitable.