Sheraton Grand Incheon Hotel

Excellent rooms and daily cleaning. Lifts are a bit slow, but the reception staff are excellent and the service in the fitness gym and pool is considerably better than expected. I would say I would go back again.

The views of Central Park from this hotel are outstanding! Location of the hotel is also great for restaurants and sight seeing. The room was quite nice except that the shower had some dark moldy spots and smelled a little funny. Room service was decent and quick.. Service is slower than other 5 star restaurants and as an example on 2 occasions I had to call for ice twice because it had never been brought to the room after 30-60 minutes. Staff are very friendly and most speak English very well. I was impressed with the spa services though I do feel it is overpriced for what you get. Housekeeping staff was excellent and very detail oriented. The bed sheets were a bit rough but to be fair we stayed in the four seasons prior to coming here so the bar was high. Overall we were really pleased with our stay and would stay again. One recommendation for the hotel is to work on their lighting - the hallways and elevator banks are extremely dark except on the 6th floor bc there’s lots of light from the gym windows. Also the elevators were slower than we would’ve liked and often had a line.

This Sheraton hotel doesn’t quite live up to five-star standards. While it charges five-star prices, the facilities, services, and especially the staff’s attitude toward guests feel more like a four-star—or even a three-star at best. The front desk staff were neither polite nor friendly. You pay Sheraton prices, but the experience doesn’t live up to the Sheraton name. There are better hotels nearby that will not only save you money but also offer a more pleasant and satisfying stay. Not recommended if you expect "Shraton".it is worth then Local hotels.