Sheraton Grand Mirage Resort Port Douglas

Pretty amazing. My kids felt that they’d won the lottery! This was our two nights of luxury after 3 weeks road and camping trip driving up from the Sunshine Coast so expectations were high. The pools were stunning and we didn’t find them too cold staying mid July. We had a lagoon access two x double bed and a travel cot which perfectly fitted our family of five. I thought the room was stylish and comfortable though the bathroom was dated. Would have been nice to see four bath robes with them knowing the occupants of the room. Breakfast was an additional $98 for the 5 of us with my Marriott membership- that was well worth it, I thought breakfast was very good with average coffee and unexpected wait times for seating (it was school holidays). I would have liked to see more things complimentary - the schedule for the school holidays was amazing for family but there was an additional charge for a fair few things like the pizza making. Beach was stunning and I would have liked more time there. All in all I loved this hotel and we will be back hopefully without paying for school holidays inflated prices

The hotel grounds are beautifully maintained, but unfortunately, the same care hasn’t been extended to the rooms. My original room was dirty, and after requesting a move, the next room had mould and leftover food under the bed. I had to call room service to come and clean it properly. The quality of the accommodation simply didn’t match the price, and it feels like most of the investment has gone into the landscaping rather than into housekeeping or staff training. I’ve documented the issues with photos and, unfortunately, wouldn’t stay again at this price point.

Stay here many times and was wonderful. This occasion was quite different and was upsetting when arriving to the room it look run down and most of all the furniture had stains and look quite old. When bring this issue up with the manager at the front desk she didn’t care and didn’t even want to look at the pictures we had taken. She was clear to make a point Stating we been fully book and had no complaints. I’m glade we got a refund and left. Honestly sad as I’m a local and had so many positive experiences at the Sheraton. This not Marriott standards. 21st of August