Sheraton Indianapolis Hotel at Keystone Crossing

The room was nice, the bed was comfortable, I had a great view of the fireworks on the 9th floor. The water pressure was fabulous. The only complaint is the hot tub was out of order, but I know this kind of stuff may happen, but I enjoyed the pool, and it was a nice size. The fitness center was nice too.

The room was comfortable and the only reason I gave 4 stars is because the cleaning staff left dirty washcloths from the previous guest in the shower. The front desk was very nice - I had an accident and a staff menace me HER crutches to use - without them I don’t know what I would have done. Parking gets a ZERO! My car was broken into. Back window was smashed in and I have learned they have NO cameras in the garage. Park at your own risk. Gary, another staff member graciously vacuumed my car and tapes plastic on my window so I could get home. Thank you to all of the staff

A lot went wrong and I won’t be back. The first thing, I ended up taking a red eye flight so I’d be arriving early in the morning day of my reservation. I called and asked what my options were and was told the only was to check in right when I got there was to book another night for the day before. So I did. I knew I’d be tired and did not want to bother with having to wait. So I get there and the front desk tells me the computer is running a report and she cannot check me in so to sit down and it will be awhile. 30 minutes go by and I’m exhausted and annoyed. She finally asks me for the name on the reservation and I get back up to go to the desk and she tells me it will still be awhile. I ask why. She says well housekeeping doesn’t get in until 7 so the room might not be ready… my room should have been ready the day before and she would have known that if she would have actually tried to assist me. No apology or anything for the delay. Then I get up to my room and it has an adjoining door. I figure my colleague I also booked a room for would be next door and that was the plan but they have her room away and put her in a tiny room. Which was great because the people who did get her room were so loud, all hours of the night either having a party, having loud sex or blasting the tv. I did call and the front desk said they would send security. Service was pretty slow at the restaurant and the kids in whatever sports team staying there were running up and down the stairwells at all hours playing with silly string. This place was chaotic. Ac in room did not get cool enough and the hot water on the shower took 20 minutes to warm up. For the price, this was an absolute joke.