Sheraton Phoenix Downtown

My daughter and I got into Arizona to the Sheraton very late about 2 a.m and we were greeted by Nicholas who was so amazing and wonderful!! We need more people in the world like him and he should definitely be recognized! We had such an amazing stay from a wonderful quiet room to enjoy a great restaurant downstairs. We didn't have to worry about the cleaning people coming in or being loud when we said please do not disturb, which made all the difference when my daughter needed to come back in the afternoon to sleep. Everything was so wonderful!! This by far is our favorite hotel and we can't thank you all enough for a smooth wonderful stay of 6 nights! Thank you! We will definitely be staying here again soon! Thank you all so much for such a wonderful experience!!!

My partner and I stayed here for a conference and had an exceptional experience. We arrived quite early, and the staff assured us they would do their best to get us checked in with a very reasonable early check-in fee. Impressively, we got our room within an hour of arrival, well before 10am. Room: The bed was incredibly comfortable, and the linens in high quality. Although the hotel is an older property, the staff maintained the room very well, keeping it clean and inviting. Service: The staff at this location went above and beyond. They safely stored our baggage and provided excellent recommendations on where to go while we waited for our room. I want to express my appreciation to Maria at the front desk. She helped me check out and explained the itemized charges with professionalism, clarifying where the late check-out fee was first applied (from the conference registration). Her genuine desire to make our stay enjoyable was evident. I also want to acknowledge the help from IT staff Ryan that he helped me get a conference wifi access code in advance so that my group could run the hybrid meeting smoothly. Amenities: The hotel's fitness center is well-equipped, and we enjoyed the 4th-floor pool at night, complete with a delightful light show. Despite the stress of my conference duties, the hotel's outstanding service helped me stay calm and made our stay very enjoyable.

This hotel is in the perfect location for downtown Phoenix! You are within a 10 minute walk of everything to include the sports venues. The rooms are nice and the views are awesome. Has a good restaurant and bar on the first floor. And I know this doesn’t matter to a lot of people but their fitness center is awesome and they have a TRUE 33 yard lap pool!!!! Would highly recommend staying here if you are coming to Phoenix.