Sheraton Shanghai Pudong Riverside

I spent nearly a month in this hotel. I remember check-in. I got there about 10:30 p.m. It took nearly an hour to get checked in. The breakfast buffet had a lot of choices. It was hard to find a table due to most tables being dirty and no one cleaning them. I've stayed in hundreds of hotels in China. This hotel is definitely not a 5-star hotel by Western standards. Perhaps a 3.5-star at best. The view of the Yangpu Bridge at night is one of the most beautiful sights I've ever seen. As another reviewer said, the carpets are dirty and massively stained. But, it is hard to find a hotel in China that cleans their carpet. Being a Western branded hotel, I expected a bit better.

Ok hotel for the area. If you want something better you'll need to move closer to the center. Other than that it provided a decent last minute accommodation when we were grossed out of hotel we were assigned previously. If someone educates them to the incredible invention of steam carpet cleaners they can be actually a western-grade solid four star. Otherwise the room was clean, bathroom was clean and had a nice rain shower. One person at reception even understood English enough.

Extremely disappointed – this hotel is nowhere near 5 stars I’m honestly very upset and stressed. This hotel is rated 5 stars, but in reality, it barely deserves 3, maybe 4 stars at best. I’m staying on the 37th floor in a room where the air conditioning is broken. I called to report it, and they claimed everything was fine, but the room is noticeably warmer than the hallway. Their only solution was to give me a fan – seriously? The pillows were disgusting – they smelled like sweaty men. I asked for replacements, and although they brought new ones, those also smelled awful. Do you even wash the actual pillows, or just the pillowcases? It's unhygienic and unacceptable. And then the windows… covered in greasy smudges from people’s hands and foreheads. Do you ever clean them? It’s honestly disgusting to look at. The service was just as bad. When I tried to extend my stay because I was too exhausted to move to another hotel, one of the front desk staff completely ignored me. No interest, no empathy. This is NOT a 5-star hotel experience. I feel misled, disappointed, and uncomfortable. Take one of those stars back – it’s not deserved. Would absolutely not recommend.