Sheraton Soma Bay Resort

We had a wonderful stay at Sheraton Soma Bay! I would like to give special thanks to the Guest Relations team for their warm welcome, exceptional hospitality, and professionalism. They made us feel truly valued from the moment we arrived. Also, a big thank you to the restaurant staff who were incredibly kind, respectful, and attentive. They went above and beyond to make our dining experience enjoyable, especially with how sweet and caring they were with my daughter. Even though the hotel is currently undergoing renovations, the kindness and warm attitude of the staff were the highlight of our stay and made us feel completely at home. The renovations themselves are beautifully done — elegant, modern, and promising for an even more amazing future stay. Thanks to all the amazing team, our stay was unforgettable. We’ll definitely be coming back!

A Mixed Stay: Great Staff and Renovated Rooms, But Ongoing Work Impacts Dining and Space This review is a bit of a mixed bag. On one hand, the staff were fantastic—attentive, helpful, and always ready to assist. The newly renovated rooms are also clean, though we did find some residual construction dust. However, the renovations had a significant impact on our stay. While the work wasn't overly intrusive, we did experience a few days of noisy "demolition" while at the pool, which wasn't ideal. The biggest issue, though, was the dining experience. With the main restaurant closed for renovations, the meals were a definite step down from our previous visit. The quality of the food was still good, but the variety was severely lacking. In the past, the pastry selection alone was larger than the total amount of food now available. Finally, while the rooms are new and clean, they are noticeably smaller than they were before the renovation. It's a shame, as the previous rooms felt much more spacious. Overall, the hotel has a lot of potential once the work is complete, especially with such a great team. But for now, the ongoing renovations are impacting the experience, particularly the dining and room size.

I recently stayed at Sheraton Soma Bay and I am quite disappointed with my experience. There was a lot of noise due to ongoing construction work, which made it difficult to relax. Although I had an all-inclusive package, on the first day we were asked to pay extra for breakfast. The quality of service did not meet my expectations, especially considering the high price. I hope management takes steps to improve the guest experience in the future.