Sherwood Queenstown

It’s okay. I’ve been coming here for about 6 years. I’ve noticed a decline in service recently however. Rooms definitely do not feel worth the money you pay for them, and guest wifi which is what you use unless you have access to the VIP internet is also very slow. Staff are hit or miss, I’ve only really encountered pleasant staff in the restaurant, people at reception aren’t very polite. One thing I heavily dislike is how the hotels car parking is for “everybody” including guests coming for the events that are sometimes on. I feel like as someone who is paying to sleep here I am obliged to have a carpark when I come home. Guy in the office said it’s free for anybody coming here for whatever reason. Dinner? Sure. But these events last all night you can hear it still going on at almost 1 in the morning which kept me up one time because a whole group of people were talking extremely loudly right outside where my room was which is near the area they play the music in etc. I don’t see see why visitors who aren’t paying to stay here can take a carpark while hotel guests who are paying to stay here have to park all the way up the road and walk down to their room if everything is taken by eventgoers. Aside from that it’s an eco friendly place, a lot of the stuff they use in the kitchen is grown at the hotel. Bathroom products are also eco friendly and they use solar panels. Not all rooms have a TV you have to specifically choose one that does have one and they’re more expensive so keep that in mind, bring a laptop or iPad with you to watch Netflix or something.

Made a reservation for lunch. Food was great, however the initial service we received to say was subpar is an understatement. For a restaurant that is hatted, I believe that the experience should start with service. When we arrived. We were waiting at the entrance for over five minutes before being served. Once we were finally acknowledged, we were told to just take any table which with a party of 5, we had to move tables ourselves to join a long enough table. From there, we had to get our own menus. Food was great and the second waitress that then looked after us was fantastic. When it came time to pay, probably not another great experience when I was left waiting again at the counter whilst a conversation was being had at the end of the bar between server and someone else. All in all. Exceptional food letdown by service which doesn’t match the hatted rating it’s received.

We did not feel our stay at Sherwood lived up to the price tag. The room had a great view and was furnished well but the bed was not comfortable. You could request better pillows from reception which we did but these were not delivered. The Hotel leaves a lot of amenities lacking under the guise of “sustainability” but this felt more like cost cutting and really impacted our stay. For example the rubbish bins didn’t have bags/bin liners and there was no milk for the coffee, you had to go and get this at reception. There was a hairdryer in the room but for all other amenities you had to walk to reception. We also deliberately left the heating on when we left for a meal so we could come back to a warm room on a cold winters day, but this was turned off in our absence (may have been automatic but meant the room was freezing). The bathroom was also not up to par. Overall the view was good and it was a nice location but it was not a comfortable or convenient stay.