Silk Motel

It's a nice place to go

Booked the largest room there last month for a 16-hour session. Awful experience. Room was not as advertised. Supposed to be "soundproof", but there was constant outside noise and talking from when we got there until 11pm and again in the morning at 7am. Called the front desk and was told there was nothing they could do. The cage shown on the website was very obviously broken and unusable because of a missing piece on a leg restraint. My partner didn't want to touch anything because there was unidentifiable residue on some of the equipment surfaces. Besides that, the room wi-fi didn't work and there was ugly damage on the floors and walls from misused equipment. Some of the equipment does not seem well constructed and feels pretty cheap, more like a "fantasy" of a dungeon space than proper BDSM dungeon. We left early because the mood was completely ruined. Location refused to give us a discount or refund despite so many basic issues. EDIT: The venue has responded below, unfortunately this does not match our experience at all; if they *had* given us a better way to resolve the situation, we would have taken that.

This summer me and my girlfriend went to Milano on vacation. We planned our trip and booked a room al silk motel to finish off the vacation with a nice evening in one of their dungeons. Unfortunately 2 days into our trip my girlfriend got unwell and instead of going to the silk motel we decided to stay in our first hotel because we would be unable to travel with her state. So we called to ask about cancelling our booking. On the phone the guy we spoke to told us we could cancel by email so straight afterwards we mailed only to get a reply way beyond the date of the reservation saying we cannot get a refund because "as indicated in the object, we did not have the pleasure of receiving it in our structure". We have not gotten any instructions on the structure or the way we should cancel. When looking on their website we also could not find anything. So I mailed to ask what structure they were referring to and what we did wrong. Now almost 15 days have passed without a reply. So in conclusion it's probably a good place if you book and go there but if we discuss customer friendly ness and respectable reply times they clearly lack in that department.