Silk Road by Minyoun

I had a beautiful 3-day stay here. Loved every moment of it from a smooth check-in (thanks to front desk officer Dildora) to a quick and easy check-out on the last day. My room was well equipped and prepared, with the most comfortable bed I’ve ever had and an amazing view from a floor-to-ceiling window. The service in general was excellent in all the hotel facilities.

A good hotel overall, but certain things fall short of 5-star expectations The hotel has many great qualities — the rooms are spacious, comfortable, and impeccably clean, which is definitely a highlight. Staff are generally polite, and the design and atmosphere are pleasant. However, considering this is a 5-star hotel, there are a few issues that shouldn't be happening. Breakfast was exactly the same for six days in a row, with no variation at all. More importantly, if you arrive around 9:30 (even though breakfast is served until 11:00), most of the food is not replenished, so you're left with whatever is still available. The outdoor pool is quite small, with very few loungers, and there is no visible staff to assist if anything is missing. Towels, for instance, were often unavailable. The indoor pool gets very crowded on weekends, and during our stay, a large group of families with children behaved quite inappropriately. We reported it to the staff, who gave a verbal warning, but it had little effect. Another issue is the shuttle service within the complex, which is huge, only runs until 6 PM. In the evening, you're left to walk up to 2 km if you want to explore some of the attractions. In summary, this is a nice hotel with potential, but some organizational and service-related issues need improvement to truly live up to its 5-star rating.

Everything is good except food and service. Waiters aren’t attentive, food is served almost cold or super-hot because it is from microwave, i burnt my tongue. Fried Chicken breast was dry, then ordered meat which was also dry. Photos attached, then ordered bolognese pasta, which wasn’t cooked al-dente… rooms are clean. Location- very far from the city, will take at least 30min to get to populated places.