Small Luxury Hotel Goldgasse

This was a great find! It was a real gem in the heart of Old Town. Well maintained and the staff and service were among the best we’ve experienced! Bar none! Ulrika Koller went above and beyond during our stay. With all the restricted areas for cars, we couldn’t find the property. I called and spoke with Ulrika, who directed us and them came out to meet us, as we were still lost! 😂. She showed us the way and was so sweet. They also had an issue with our room and Ulrika was more than accommodating and really went above to make things right. I cannot say enough good things about this property. If you come to Salzburg, you must stay here!! We will be back. Thank you Ulrika and I believe his name was Christian. You made this the best stay of our epic trip!

We loved this hotel! The location was great, it was very quiet and the unique decor was fun! The manager Ulrike was the best part of our stay! She was very friendly and helpful. She made a point to greet us everyday and also give us a sweet send off that included refreshments for a long days journey. ❤️

Agree with amazing receptionist. She made our stay. Friendly helpful super caring. This could have been a flawless city break but unfortunately there’s a rude waitress working during breakfast shift that refused a 4 year old for an additional croissant, and refused a packed breakfast (as this service is not “available” - really?For an SLH?). Yes we had to leave early (7.30am which isn’t that bad). In the end the receptionist lady saved the day as she helped us with a packed breakfast to go. We are thankful. Understand it’s not the most young family orientated hotel but this service was just shocking. I’d also comment on her attitudes being very insistent with other guests versus towards us. Not sure what it was. Lack of experience and training i suppose which again shocking for a SLH. Rated 2 for service because with a small kid we do love our breakfast and dining time together. Wont go back with family again.