Sofitel Dubai The Palm Resort & Spa

Great hotel, great staff. Really had a nice relaxing time. The suites (especially the renovated signature suites) are huge, with a big bathtub. Everyone is pampering you. The hotel is perfect for kids with an amazing kids club (careful, it's limited to 3 hours a day and you cannot leave the hotel). Access to spa is included with the suites, and it was amazing, very relaxing (including adult only outside pool). Suites also include acces to Lounge with breakfast, and snacks throughout the day. Only negative feedback is the absence of inside pool accessible to kids, while the beach and outside pools close pretty early making it challenging to enjoy them in the summer due to scorching heat. Having pools and beach accessible until 9 or 10 pm would be nice in summer.

Our recent stay at Sofitel was absolutely amazing. From the moment we arrived, the atmosphere was luxurious and welcoming. The service was exceptional — every staff member was attentive, courteous, and went out of their way to make sure our stay was perfect. The hotel’s standard was truly world-class. The rooms were spotless, beautifully designed, and equipped with everything we needed for a comfortable and relaxing stay. Whether it was the dining experience, the facilities, or the overall ambiance, everything exceeded my expectations. Highly recommend this hotel to anyone looking for a premium and unforgettable experience in Dubai.

The hotel is alright, I just think for the money you can get a lot better elsewhere in Dubai and on the palm. I was told one of the pools is ‘adults only’ which is the pool with the waterfall, I went and this pool was full of kids. I spoke to reception and they said ‘oh well we can’t stop parents taking their kids in there’. This was a real shame for us, they have 3 pools and if they had properly made one of them adults only then it would truly level up the quality of this hotel. I had paid for a luxury seaview room and when I check in I was told my room has been upgraded which was exciting… the “upgraded” room we got was on the first floor, with a view of some pathways leading to the main pool with a very basic room. I did complain the next day and got moved to a sea view room but disappointing that my first night I spent in a downgraded room which was sold to me as an upgrade. The spa was lovely although I would suggest that they should offer a little discount to half board guests just to show their appreciation to the guests who have paid that little bit more. I was told to change my shoes as they did not adhere to the restaurant’s dress code which was fine and understandable. Once I changed them and went into the restaurant I was disappointed to see how other people were sat there not adhering to the dress code… but only I was pulled up on it. Below is the photo of my ‘upgraded room view’ - remember I had already paid extra for a luxury sea view room