Sofitel London St James

The hotel is first class. The location is unbeatable. They asked if we were visiting for a special occasion. We explained that it was for our daughter’s graduation. They had a dessert waiting for her in the room with a hand written congratulations card!! Way above and beyond. A real “proper” experience.

From start to finish, this hotel exceeded all expectations. The customer service is truly impeccable—from the doorman to the front desk to the restaurant staff, every interaction was warm, professional, and memorable. My 10-year-old son was so impressed that he asked to personally say goodbye to the tall breakfast manager, who made a lasting impact on him. That says everything. The location is beautiful and convenient, with easy access to public transportation. The rooms are modern, clean, and very impressive—a true reflection of the overall quality. One of the things I appreciated most was that staff never made tipping feel expected, yet their service was so genuine and excellent that it made us want to tip them generously. The food was delicious, and we’re already looking forward to coming back. Highly recommend for families or anyone looking for a quality experience with top-notch hospitality!

For Christmas I got the voucher for Spa & afternoon tea at Sofitel. I managed to redeem it recently and had very nice experience. The massage was very pleasant and professional. I like the scent they used. After the massage I attended the afternoon tea in one of their restaurants and it was also very good experience. I enjoyed sandwiches and cakes, they were delicious. They had good selection of teas and I liked the cherry blossom tea very much. The staff at Spa and afternoon tea were very friendly and attentive. The location obviously is perfect, very central, close to all main tourist attractions.