Sofitel Sanya Leeman Resort

Hotel and area are brilliant.. very peaceful if you are looking for a good rest and connecting with nature, however as a foreigner don’t expect too much assistance and help from the staff even concierge as they don’t speak English. Even with translation i didn’t experienced positive results.. It took me 20minutes to persuade them to exchange me 100rmb so i can pay taxi who was waiting for me in front of the hotel. Food by the pool u can order only if you have We Chat and linked credit card, otherwise u have to go back all the way in the lobby, order there and eat there as they will not assist you to order for you. Shop inside the hotel doesn’t offer much except instant noodles and few options for juices.. Prepare your sightseeing in advance as hotel is away from the city 45 minutes which is impossible as there is always traffic plus if there is accident on the road you can be stuck for half of the day. On the way to Nanshan temple i was 2.5h in traffic at 10am.. on the way back almost 4h at 5pm. Good luck

The Sofitel is a luxury hotel with ample space and a close proximity to the beach. Our stay with our child was thoroughly enjoyable. We have visited several other Sofitels in Europe, America, and Africa. Unfortunately, the hotel is promoting rooms with the renowned Sofitel MyBed, which was not the case in our room. The bed was typical, not a MyBed, and the mattress was quite uncomfortable with overly soft pillows, manufactured by Slumberland, which was disappointing. Another issue we encountered was with the buffet. While recognizing that the majority of guests were Chinese, we expected a wider variety of food options at a Sofitel, a part of the French group Accor. We were greatly disappointed with the dinner buffet, as the selection of Western food was extremely limited. There was a scarcity of basic items such as bread, cheese, mineral or filtered water, and a notable absence of local fruits. The quality of pastries was lacking, with few options available, and even the lunch buffet was closed, leaving only the choice between a Thai or Chinese restaurant. In conclusion, I do not recommend this hotel to foreign guests due to the limited food offerings and the language barrier, as approximately 90% of the staff did not speak English. However, we appreciated the efforts of the staff who made an attempt to communicate with us through translation tools. Despite these shortcomings, we did enjoy the nightly entertainment and thank you for providing that.

I usually don't write reviews, but I'd like to write because this is the most unsatisfactory Accor hotel experience I've ever had. I used two accommodation tickets that I received by joining the China Accor Gold Card for this stay. (Booked for a total of two consecutive days for one night each.) Other Korean customers have seen several reviews that even though they booked a basic room during the peak winter season with the Accor Platinum benefit, it has been upgraded to a suite. I also booked a basic room. However, I didn't even receive a first-stage room upgrade, let alone a suite, at the time of check-in. Of course, I know that the right to upgrade rooms is the domain of discretion to judge based on the status of guests in the hotel. I even tried to use the room upgrade coupon for the China Accor gold card, but the answer that came back was that all rooms were fully booked. Even the staff who told me that the room was fully booked said that it had not been upgraded but was assigned to the highest floor. However, the sixth floor in Pearl Tower is just one floor above the fifth floor, which is the lowest by room standards. It was something her should not have said. Return to original story, EVEN I will understand that. It could actually be fully booked. However, the various experiences I had at the time of check-in made me doubt the real intention of the person in charge who told me that it was fully booked. First of all, in the e-mail that was sent to me the day before my stay, I was aware that the hotel was staying for two nights, but there was a rather embarrassing moment when the staff asked me if I was staying for one night at the check-in site. It wasn't until I mentioned that I had booked for two nights that I was able to proceed with the check-in, and there was such a lack of explanation about the benefits of this hotel in platinum. The next morning, I presented my room card at the counter at the restaurant to eat at cuisine, and the staff informed me that I could go in. However, five minutes later, another staff member came to me and told me that your reservation didn't include the meal. It just so happened that I was about to take a seat with the food. Am I stealing the meal? Am I right that the breakfast workers at the restaurant don't know what the benefits of platinum would be? This happened even though I explained to them that I could eat at cuisine at the time of check-in. (Someone should have corrected it if I was wrong to understand that breakfast was only available at the lounge, but it wasn't.) Another male staff member came and took a picture of my platinum mobile card on my phone before I informed me that I could eat. I felt so bad to be so-called humiliated when everyone else was watching. I went to pick up more food without finishing my meal, and I had a ridiculous experience (with my earphone case positioned so I could see the word table occupied) that the staff removed my seat and left my earphone case at the breakfast counter. Due to this experience, I have no intention of repurchasing or renewing Chinese Accor Gold cards in the future. I hope there will be improvements in the future.