Sol Arona Tenerife

My friend and I had a 10 day holida in January and February. It was great. The hotel staff were all exceptionally nice,it was very clean, And we thought the food was exceptional. I don’t understand the negative reviews.. there was always some type of activity to do around the pool, and the activity team was so pleasant and enthusiastic, we would go again next year but we think it will be still under refurbishment, But we look forward to going again when everything is finished, if we can still afford it🤣 Thank you for a lovely holiday

This was our first visit but many of the holidaymakers were repeat visitors. This was due to the excellent location of the hotel, just a few mins from the beach, and because it is so cheap. We went half board and found a good choice of dishes and no upset tummies. The downside was the room was very small & poorly decorated. The bathroom stank of sewage. As we were not poolside we were in shade all day, also there was noise from reception, the car park, and teenagers in local park till about midnight. We would advise anyone booking here to book a high-up poolside room to avoid these problems.

We stayed here a few months ago now, but I've probably only just gotten over how utterly horrible it was to actually put the energy into writing a review. During the summer, the staff can't cope with the capacity of the hotel, nor can the amount of sunbeds, chairs or pool space outside. The pictures you see of Sol Arona do not reflect what it actually looks like. Picture the worst sky rise block of flats in your hometown, that's what it really looks like. I was mortified on arrival, then to find the pool is tiny compared to pictures. The mattresses are horrible, drains stink, major timescale build up in the shower no air conditioning, unclear on booking you have to pay for a safe per night, which you'll be lucky if it even works. On arrival, took almost an hour to check in which was awful in the non air conditioned lobby. The first two nights we had horrendous noise from other guests to which we were alerting security until 5am. Security just stopped bothering to knock on the neighbouring room by that point, doing nothing at all about it. We eventually had to move rooms and almost had to pay for the safe for the week again as the reception staff didn't document it properly. Moving on to food, no major issues here, other than the squashed flies around the rims of dessert lids. Range of food was okay. If you're really still thinking of going here after reading this review, don't bother paying all inclusive. You simply can't take advantage of it, there aren't enough members of staff to be able to serve you the all inclusive drinks. You can self serve wine and one lager, but if you ever want something different, just give up hope that you'll be able to get served at the bar. Poolside toilets also disgusting, which is non surprising given the state of the rest of the place. We ended up with money back from our holiday provider for the experience we had (which is something we've never ever had to consider even asking for before) which was backed up by the proof of all of the above. Only good thing about this hotel was the convenience of location and that checking out took 2 seconds. I see Sol Arona reply to reviews, I'd much rather they didn't bother with this one.