Sol y Luna Relais & Chateaux

We received exceptional service at Sol y Luna and felt that everything about it was beyond first class. We had very wonderful interactions with everyone on the staff. The setting is incredible, the rooms are spacious and comfortable, it is quiet and well-situated for many Sacred Valley activities. Everyone was so attentive and made sure we had everything we needed. The food was delicious and the service at meals was impeccable. Finally, the entire front desk staff were very helpful and answered all my stupid questions. We left headphones in our room when we departed and they notified our travel company and made sure that they were returned to us. Everything about our stay there was magical.

Disappointing hotel despite the beautiful setting. The rooms are stylish but sparse e.g. no kettle and no glasses provided for the water. You cannot sit comfortably up in bed as there's no headboard just a shelf behind the pillows. The prices are ridiculously high for everything. A single glass of wine is almost 20 usd. The gym is very small and the sauna temp is very low (47 C!). The breakfast is tasty and the restaurant manager is very personable. But overall this hotel is not good value for money at all and I would not recommend it.

Good property but beware - food poisoning appears common here. Unfortunately, we found out the tough way and it ruined our trip including plans for macchu picchu. It’s the first relais chateaux property we have had this experience and would be careful with their recommendations going forward. Worst of all, service next day didn’t seem to care. They seem to think refunds of the dinner is all they need to do. I wish we had read reviews before. TripAdvisor, Reddit, Google all have more of this. Not worth rolling the dice.