Solaria Nishitetsu Hotel

This hotel was good in multiple aspects. The hotel is located in an area with loads of shopping malls and restaurants. Very convenient for tourists like us. The rooms are great, it’s pretty big and have plenty of space for walking and relaxing. Toilets are clean and there’s a bath tub in my room. Checking in was fast and cleaning was quick. Breakfast also provides plenty of food choices for people in the morning. There isn’t much view but you can get access to stores and restaurants anytime you want. Since they are at most 5 min walk away from the hotel.

Loved the location, the hotel is right above the train station and shopping centre. Easily accessible to many tourist spots via buses or trains and the food selection around the area is superb too. Room was just nice for 2 persons with space to open 2 x 25" luggages.

I have stayed in Japan five times and have always praised Japanese hospitality. Sadly, Solaria Nishitetsu Hotel Fukuoka (staff Hakatsu & Hamada) destroyed that image in minutes. Extorted extra money at check-in. I had already paid for the extra guest through the booking site. Instead of checking their own system, both clerks repeated like parrots, “Pay first or no room key,” refusing any explanation. It felt like a threat. Open hostility & anti-Korean attitude. Their faces were twisted in annoyance from the moment they heard my accent. Not one apology, not one attempt to clarify. Unsafe, rundown property. The hotel sits inside an old shopping mall. At night the ground floor is dark, with drunks and loitering teenagers. Hall carpets are stained; our room carpet still had hair on it. For a rate higher than many better hotels in Fukuoka, this felt closer to a neglected hostel. No real “weather-proof” benefit. Advertised indoor access to Solaria Plaza is useless unless it is pouring rain—and even then you drag luggage over bumpy, worn carpet. After hundreds of hotels worldwide, this was by far the most disrespectful welcome I have ever received. I will avoid this chain and advise other travelers—especially Korean guests—to stay elsewhere.