Solo Te Hotel

I have been there for some time and all I wanted to say is their reception are amazing, they are there to help the costumer always with bright face. Always smiling and make you feel you are at home. The room is clean and they have got amazing cleaners and they change the linen daily. The security are also welcoming and ready to keep your safety. The restaurant is not bad but they don't keep their standard always. They keep deteriorating. Their salt usage amazes me. They like salty which is not recommended this day. The waiters are the one who drags the reputation of the hotel as low as they could. They are the worst of worst of hotels with this level. I have seen hotels with even lower star serving with passion. In this hotel while you eating a breakfast, they gather and gossip. It would even drop your appetite, they chat which shows how careless about you I have seen many new costumers who don't know where to eat and when to eat. The reception is not there to serve them. Even if you want something you have to wait 10 minutes to get their attention. And after you get their attention they will keep you there for another 30 minutes. If the manager really want to meet the costumer need he needs to either change them or train them accordingly. I wanted this review to reach the manager and change the course of 🏨 Thanks.

So far all the food that I had had here has been excellent. The room is nice neat and the staff has been courteous. But the Wi-Fi needs a lot of help and their TV they control the channels. Which means you have to watch sports or whatever some other guess wants to watch all day long.

This place has been our favorite hotel spot and I have left good feedback to reflect this few years ago. Unfortunately, following Five visit over the past two weeks, myself and my family have been left extremely disappointed and ripped off for the following reasons: 1) You ask for steam and at times I get told they are experiencing water leak so no compensation but to use Sauna which isn't my preferred choice. We also paid for shower only and we had to shower with cold water. When we complained to the staff located at the steam room, they mentioned the management is fully aware of the shower being cold; especially in the female room but has continued to charge their customers knowingly. One female staff even laughed when I told her the male shower is also cold (not sure what humor she saw in my comment). This is nothing short of being ripped off and a classic sign of extremely poor service. We were very angry by this. 2) The walls in the steam room are covered with moulds, dirt and not inviting to rest around. 3) The two toilet rooms located at the steam area are both dirty and is not kept clean regularly. There is a pool of water in the middle of both toilets and both toilet locks do not work In general, following my first review couple of years ago, this hotel has certainly declined in it's standard and with bad management in place, it has been our last visit tonight and I would highly suggest for anyone using steam and spa to double check services are working well before hand or otherwise try other hotels which are well kept and with similar price range.