Son Xigala

Incredible hotel from start to finish. Gorgeous historic property with stunning views over Palma, spacious and comfortable rooms, and a peaceful pool area perfect for relaxing. Service was flawless and every staff member went above and beyond. Breakfast was outstanding every day. Easily one of the best luxury stays in Mallorca.

My friends and I stayed at this hotel for 3 nights. We booked one room for 3 people. Normally, the hotel does not allow three guests in one room, but since we asked in advance and the hotel agreed, we made the reservation. On the first night, however, we were given a small room that was not suitable for three people, which was very disappointing. Fortunately, the next day we met Mr. Ferran, a staff member who handled the situation very professionally. He kindly arranged for us to move to a larger room. Although there was an extra charge, we were happy to pay because his service was excellent. He was patient, professional, and understood the customers’ needs, which made our stay enjoyable again. We truly appreciated his effort. 🏨 Hotel Atmosphere – Quiet location, not far from the airport – Beautiful mountain and sea view – Clean rooms – Friendly reception staff 🍴 Breakfast & Service Breakfast was quite limited compared to other 4–5 star hotels. Some staff members in the restaurant and by the pool seemed inattentive. For example, we ordered drinks three times and never received them. Even though there were many staff around, the service was slow, and some even showed unfriendly facial expressions toward guests. This could be one reason why the food & beverage sales might be lower than expected. 💆 Spa The spa was excellent. The staff were very welcoming, the treatment rooms were clean, and the therapists were knowledgeable about health and wellness. This part of the hotel truly lived up to the 5-star standard. 📌 Overall: The hotel offers a peaceful atmosphere, cleanliness, and some outstanding staff members like Mr. Ferran who deserve praise. However, certain aspects of service should be improved to fully match the expectations of a five-star hotel.

I am just increasing the overall score a bit for one reason only is the staff of the hotel primarily, concierge team, Bell men very respectful and helpful, Resturant at breakfast very nice and friendly teams at least that were serving us during our stay, housekeeping team and the lady who answers every morning at the operator. This team made it special. But the awkward part of this customer experience journey which is the reception and their management Which are the front liners of any hotel which needs to ensure a smooth journey were not friendly, very abrupt and their management got have solved the issue in a very nice way yet they mad it a very negative experience yet since I am coming for a vacation so didn’t let their negative energy impact my stay. Yet I know that I am not going to stay at this property again or recommend it to others.