Sowell Hotels Le Beach

Hotel itself great location. directly on the marina and beach (max 500m steps) reception/arrival super friendly and super helpful. Rooms: small but neat. bathroom and toilet very small and dated. Since this is only for sleeping, it meets expectations. Breakfast: 🌟 🌟 🌟 🌟 1/2 continuously replenishing what is more than fresh. wide choice of everything a breakfast should be. staff: From the first to the last everyone is super friendly and always smiling. minus... the man from the cleaning crew kept watching videos on his phone while the woman was cleaning. not really professional. overall rating definitely worth repeating, and definitely recommended.

I will preface this review by saying that based purely on location alone and the quality of the breakfast, I would probably come back to this hotel if I really wanted my kids to have the pool. The Mercure hotel is just as close to the boardwalk but it doesn't have a pool. With my small children, the pool and the location was important. However, I rate the hotel with 2 stars (and that's generous) because I had ants in my room for the whole stay. From the minute I got to the room they were on the coffee table, the nightstand and the bed and eventually in all the snacks I had brought for my two small children (a necessity). When I informed the front desk, I found the response to be totally lacking in sympathy with the staff member unapologetically explaining that it was a normal phenomenon with the damp weather but that they would treat the room. I was informed no other room could be offered because the hotel was fully booked. There was nothing to do but accept the solution but honestly, it was how the conversation was handled that really bothered me. The hotel was expensive for our two-night stay and it claims to be 4 stars. Other than the ants, our room was clean but a little tired looking. I spent the rest of the trip putting my babies formula, snacks and anything with food, even the coffee cups in the room into plastic bags, in the bath when it was not being used and on high shelves. Reassuring my 4 year old that she could sleep in the bed although we did find ants in there which freaked her out. Not the 4 star experience. When I checked out, I informed the same staff member that there continued to be a problem with ants even after the treatment. Honestly, just so they could investigate a bigger problem. Again, I got an explanation that it was normal and perhaps I had attracted them in with my childrens snacks. No "Sorry about this" or "I wish we had another room for you" or "Let us comp your breakfast". Nothing. It was as if she would have been perfectly OK at check in handing the keys over while saying "Just so you're aware, you'll be sharing your double standard with a colony of ants". I had to ask her to just give me the space to say it and to listen rather than dismiss me. It was uncomfortable to say the least. If I were at a lower rated hotel or a campground, I may have understood the ants or the service. As I say, if I were to go back to Trouville looking for a pool and a great location with small children and I had no other choice, I would risk it again but otherwise, I would be working really really hard to find a better solution.

The location is great , the stuff is friendly. But unfortunately the hygiene is the priority for me and I was shocked to realize the my bed sheet were not changed from the previous customer. My room was changed because if it didn’t happen I would have to sleep literally in someone’s bed and wait till tomorrow for the sheets to be changed. Like seriously? Another thing is breakfast. The food selection is poor, they had no eggs to start with. The Coffee machine didn’t work , the water overflows the cup and you have no coffee in the end.