Spanish Diamond Luxury Suites & Jacuzzi

I booked this accommodation in September 2024 for my wife’s 40th birthday, planning to fly out on the morning of our stay. However, life took an unexpected and heartbreaking turn when my sister’s health deteriorated rapidly due to cancer, and she sadly passed away on 10th March. Throughout this difficult time, I kept the hotel informed, letting them know of my situation. I confirmed that I still intended to attend but was understandably anxious about funeral arrangements. Unfortunately, we had to wait 10 days for the funeral to be scheduled, with the only available date being 28th March—just one day after we were meant to fly out. On 10th March, a full 17 days before our scheduled arrival, I informed the hotel of the funeral date and asked if they could offer either a refund or a date change, as I was still keen to visit and celebrate my wife’s birthday as originally planned. Their response was nothing short of appalling—zero empathy, zero understanding, and a blunt refusal to issue any form of refund, even after I offered to provide a death certificate as proof. I made multiple attempts to change the date, and they initially refused outright. It was only after Booking.com intervened that they reluctantly agreed but demanded an additional £1,000—on top of the €404 I had already paid. This was an outrageous and completely unjustified charge, especially given the circumstances. Even Booking.com’s customer service team was shocked by the hotel's unwillingness to be reasonable, and all communication was recorded for reference. A business's true character is shown not when things go smoothly, but when challenges arise. This hotel failed miserably. Their complete lack of compassion, unwillingness to help, and blatant prioritisation of profit over people were beyond disappointing. Given the time between my request and the booking, they could have easily resold the room, yet they refused to show any decency. The added stress of rebooking flights and handling everything else during an already devastating time made this experience even worse. I wouldn’t consider staying here again, even if someone paid me to. If you’re looking for a place that values its guests as human beings, I strongly advise you to look elsewhere.

This establishment is a big fraud. They do not have what they displayed the type of rooms they have on the booking website and refused to cancel and refund customers' money. We booked for a family of 4 which they cannot accommodate but the listing said they could. When we contacted them and went through through Booking.com to help resolve the issue. They flat out refused the cancellation and the kept the charge. I would not trust my family's safety to stay at a place with such dishonest practice. BEWARE of these dishonest people and fraudulent practices! I would give them a zero if I could.

We had an awful stay. Spanish Diamond doesn’t care about its customers. We had bugs the placed smelled when we arrived no one was there to let us in they only work from 10am to 2:00 pm. Good luck getting a hold of them if you need help. Because of the heat they said we had free bottles of water and then charged us in the end. They also have hidden fees. But that’s not the worst part what looks like mould was on our pillow and walls. There is garbage in the hallway and really stinks. And the place looked really run Down. There was construction next door early every morning They were very rude when we asked for a partial refund and pretty much laughed in our faces and said no refunds. I was only asking for partial refund but now I’m putting in a dispute for a full refund. Save your money stay somewhere else awful customer service