SpringHill Suites New York LaGuardia Airport

Our flight out of Laguardia was canceled, so we booked a room for the night. We were at the rental car area, as we had tried to get a rental car to drive home without any luck. I called the hotel to see if there was a shuttle, which there was. They came and picked us up at the rental car place and took us to the hotel. It was late and we got one of the last rooms, since many flights were canceled that evening. The lobby was large and the gentleman behind the counter was friendly and courteous. He gave us an extra large room, which was great. It had two bedrooms, a kitchen area and sitting area; way too much for just my husband and I, but would definitely be great for a family with children. The room was clean and the bed was comfortable. We told them that we would need a shuttle back to the airport the following morning and it was ready at 5:30 AM sharp to take us. We were only there for the one night and we arrived late and left early, but I had no issues with this hotel.

Never been in there, walking past it daily and see plenty of garbage thrown on the sidewalk due to its residents. Not sure why they allow people to live there rent free and not have to worry about the trash they are leaving everywhere. It’s not a good idea to have this going on in the neighborhood.

Today noticed this hotel canceled our booking without any explanation or calling. Outrageous experience and first time from Marriott hotel chain experience and we are so shock is the understatement. We booked the hotel more than half year ago to be a key part of next month US open tennis travel experience. I am putting this hotel service level at 1 (rather 0 if this is an option). As the published phone number not working either no matter what time we called today. Escalated to Marriott customer service and cross finger to see whether they will fix the issue.