St. Joseph Royal Regent

We spent a week in Sep. Nice hotel and clean room, good location, good medical, good food, friendly staff, good amenities like nice pool and bar. Special thanks to reception staff. We came here after a week in Thermal and they helped with relocation a lot. More thanks to Olga, who went far and beyond scheduling our procedures to our liking. Olga even suggested to do some procedures immediately and prepared equipment herself as staff left already! And she did a lecture for us on how to take advantage of all the procedures to the fullest. Massage from Zdenka was very good! Actually, all the nurses are very professional and knowledgeable. Housekeeping was great and accommodating all our needs. Waiters are attentive and multi-tasking! I've seen a waiter replacing a cook at an omelet station. Another minute she was between the tables again! Another example. The mattress was really firm. I like it, my wife is not. She complained and housekeeping added a soft top on her side. And changed linens. Smoking area just next to entrance is a problem for non-smokers.

Very pleasant hotel, in a great location. Clean, neat, modern. Communication with the staff in English at an average level. They communicate perfectly in German, Russian and... in Polish. Very helpful hotel staff. They are extremely polite. I recommend the hotel because of the possibility of buying dinner, which are not only very tasty, but also served in a very nice atmosphere with candlelight. You can see that the staff of this hotel try very hard. Minus for the parking, which is small, so you have to park your car in the Thermal Hotel. Apparently, it is not a problem, but a certain discomfort.

Unfriendly staff, cold whirlpool and pool sauna that is open only few hours a day, most importantly rooms are not cleaned properly for 2 weeks no vacuum, terrible food