Stadthotel am Römerturm

I had an excellent stay in this hotel during a trip. Staff did a great job snd always tried to help out. We got in our room much faster than anticipated. Location is excellent just around 10 min. from central station by foot. We had an awesome view of the Cologne Cathedral from our window.

Old hotel, but pleasant staff + amenities. PROS: + The front desk staff is very helpful and friendly! Whenever we had a problem, they found a solution for it. + Location is good, not too far from the city center and the main train station (which is where the Kölner Dom is). + High-quality amenities. The bed + pillows were comfortable, the towels were proper towels, and the hairdryer was an actual made-in-Italy hairdryer. + Decent water pressure and temperature. CONS: - The TV didn't work. When I turned it on, it shut down with a crackle, so we just left it off for the duration of our stay. - There is one central elevator for everything, even cleaning staff, so it might take a while to get to your floor. After checking in, we waited over ten minutes for the elevator to arrive because it stopped for quite a while on every floor. This was especially discouraging after a long journey.

This hotel dares to call itself 4 stars? What a joke. From the moment we entered, it was clear that this place has absolutely no idea what hospitality means. The room was filthy — dirty bed sheets with hair all over them, and the shower floor looked like it hadn’t been cleaned in days. This is not just disappointing; it’s disgusting for a hotel that claims to have any standard. But the absolute worst part? The receptionist named Yemen. Without a doubt, the rudest and most unprofessional hotel staff I’ve ever encountered. No greeting, no smile, no “please” or “thank you” — just an attitude as if he was doing us a favor by letting us stay. If he hates his job this much, he should leave it. And as if that wasn’t enough, another receptionist during a different shift sat there glued to his phone, not even bothering to acknowledge guests walking in. Zero respect, zero professionalism. This hotel’s staff desperately needs serious hospitality training. Until then, I wouldn’t recommend this place to anyone — not even for free.