Starhotels Ritz

Very nice location. Accessible to everything. Wanted to say a special thanks to the breakfast crew that made each morning lovely. Thank you to the cappuccino professor and all the staff that work so hard. The hotel and rooms are clean and everything worked. Great stay.

I had a wonderful experience at Star Hotel Ritz! The atmosphere was elegant and relaxing, and the service was top-notch. A special thanks to Sally, who truly stood out—she was kind, professional, and incredibly attentive. Sally goes above and beyond—her hospitality is the kind that makes guests feel at home, valued, and pampered all at once. I can confidently say she is one of the brightest stars of Star Hotel Ritz. Highly recommended!

We stayed at Starhotels Ritz in Milan for 10 days as a family, booking two separate rooms. Unfortunately, our experience was far from ideal. In the room I shared with a family member, we had constant issues with the air conditioning. Despite repeatedly informing the staff, the AC never improved. Eventually, we were moved to another room, but the problem persisted. We were given a fan, which we used for the entire stay — not ideal during a hot Milanese summer. Meanwhile, the AC in my other family members’ room worked perfectly fine, which made the situation even more frustrating. The overall comfort and cleanliness of the hotel were disappointing. The rooms didn’t feel thoroughly cleaned, and to top it off, we found a spider on our last day. Another major downside is the hotel entrance. You need to walk down a flight of stairs to reach the reception, making it inconvenient for guests with mobility issues or heavy luggage. This design flaw really needs reconsideration. On a positive note, the reception staff were relatively friendly, especially Frank, who was always kind and polite. Despite trying my best to enjoy the stay, I cannot say I was happy with the overall experience. I hope this review helps others set the right expectations