Starr Hotel Shanghai

I need to say that i had positive feelings during my stay in Renaissance Putuo Hotel. Very friendly service, clean hotel, very good food (not only local but also continental), gym perfectly maintained by the staff, in the swimming pool area can relax 🙏🏻

Can I please thank the staff and management for a wonderful stay at the Renaissance Putuo Hotel, especially Clark ( who I remember as the superman ) for his friendly check-in service, and useful information and excellency in speaking English. His attention to detail is admirable, he took extra steps to make sure our request or any of our concerns were addressed. When We felt the room was hot, he took the liberty to find us at the lounge and ask if we needed a fan. He then proceeded to send the fan up to our room. His team even called us up in the next few hours and asked if the fan was of any help. Everyone else we met, either at the restaurant or the cleaning stuff in the hallway, were the nicest people that we’ve encountered among all the Marriott hotels, which gave us an impressive view of the Renaissance brand in China.

Excellent service and staff are very responsive to the needs of travellers. I especially want to thank Frida for her help . She showed us how to connect to Alipay services for metro use and gave excellent suggestions on transport modes, etc. Love that she was so patient with us and answered all our questions with a friendly smile. We are pleased with the support and service oriented environment in the hotel. It’s so close to the metro stop and to shopping.