Stelle Hotel The Businest

The hotel staff were friendly and our room was spotless , however the aircon was broken which kept us awake but we were moved to another room which really helped. Breakfast was good with plenty of lovely food to choose from . The hotel location was good as it was near the railway station and main square ,however the walk to the station was not a pleasant one . The pavements were covered in human and animal feaces!!!! The whole area stank of urine and there was litter literally strewn everywhere. Plus homeless people sleeping rough on the pavements . It certainly wasn't safe walking about either ,my friend had someone jump out of a car and attempted to snatch his gold chain from his neck and I had my gold bracelet taken from my wrist . It so sad as Naples is such a beautiful city and we've come home not really valuing our holiday experience.

Definitely not a 4 star hotel. We stayed here one night before going to Sorrento. The bathroom smelled cigarettes and the hotel was overall very worn down. The breakfast wasn’t good either. We were there 30min after they opened and most of the food (apart from the sweets) were finished. Only one person worked and she’s busy with tidying up the tables and doing the dishes. Took a while before she filled up the food. The coffee wasn’t great, the scrambled eggs were microwaved and tasted really bad. However the small interaction we had with the woman in the reception during check in was nice. Our bagage didn’t make it on our flight and and we asked if they had any toothbrushes we could get, and they did Also the location of the hotel is great if you need to be close to the central station, however it felt unsafe to be outside during the night/evening

This hotel is falsely advertised as a 4-star property and should be reclassified as a 2-star at best. The rooms are of very poor quality, and the service from staff was consistently unfriendly and unhelpful. The breakfast offering was extremely basic—more in line with what you'd expect at a budget backpackers' hostel rather than a 4-star hotel. The overall experience was disappointing and far below expectations for a hotel in this category. Additionally, the location feels unsafe, especially at night, with large numbers of homeless individuals sleeping on the footpaths nearby, contributing to strong smells of excrement and urine in the surrounding area. I would not recommend this hotel and strongly advise others to avoid it. The 4-star rating is misleading and borders on deceptive.