Stonegate #02

Mouhamadou provided an exceptional housekeeping service. The room was consistently spotless, well-organized, and refreshed daily with care and attention to detail. Towels were always clean and neatly arranged, toiletries were replenished without having to ask, and the bed was made to perfection every day. I was impressed with his friendliness and professionalism. He was respectful of my space, always smiling, and accommodating with any special requests I had. It's clear that he takes pride in his work and genuinely cares about guest comfort. Overall, the housekeeping team truly enhanced my stay and helped make it feel like a home away from home. Highly commendable service!

This hotel is perfect if you're visiting the 02 or something nearby. The staff were lovely. The room exactly what you'd expect with a very comfy bed that led to a great night's sleep. The hotel connects straight to the 02 by a short walkway so it's really easy to go in and out. Breakfast was extremely busy (morning after Peter Kay!) but was handled really well and although we had to queue, it moved quickly and the food was replenished well enough that we didn't have to wait for anything once we were seated. The food was standard breakfast buffet fare and very tasty.

The Intercontinental O2 is undeniably impressive. Its location, perfectly placed for both the O2 Arena and Canary Wharf, makes it ideal whether you’re in town for a show or a business trip. The lobby is grand and beautifully designed, immediately setting the tone for a luxurious stay. The gym is well equipped, and the breakfast spread is genuinely fantastic: varied, fresh, and well worth waking up for. My room was spacious, clean, and well presented, but if I’m honest, it lacked the same luxury touch that runs through the rest of the hotel. It felt slightly disconnected in style and instead, more functional than refined. Overall, I had a really positive experience and would absolutely recommend the hotel. But the mismatch between room and rest of the hotel luxury means I’m holding back on a full five star rating this time.