Strand 10

A truly superb hotel, deserving in every aspect of their 5-star rating. The rooms were spacious & comfortable (as was the bed!) and the balcony was lovely. Bathrooms are modern & water pressure very good. The best part of this stay was the staff - incredibly professional, accommodating and knowledgeable about their business. I would especially like to thank the team for all the perks & friendly treatment! For instance: there’s a parking fee but cars can remain in the garage after check-out, spa entrance can be gained prior to check-in at the hotel and again after check-out), first mini-bar filling is free, complimentary water in the room and at checkout (not to mention fruit & chocolate, again in room and at checkout!). The breakfast buffet is fantastic - everything you could want and then some - one of the best I’ve ever had at a hotel stay. The hotel is about 1km from the city so within walking distance to shops, restaurants & bars. The Ostsee-Therme is attached to the hotel and offers a variety of wellness activities. I really enjoyed staying here and looking forward to returning soon! (Forgot to take pictures of the room & everything else so here’s one on the balcony)

As soon as we arrived, our child noticed a small bug on his pillow. Unfortunately, we didn't realize immediately it was a louse, but thought it was a harmless insect. Our child got louses as a souvenir from the hotel. In a 5-star hotel, you wouldn't expect something like this to be possible. I sent feedback to the hotel, not to ask for a refund, but to make sure that no one else gets infected and to ask the hotel to take care of hygiene. Unfortunately, the hotel was not interested in the feedback at all and did not respond to it. If a hotel is an expensive 5 star hotel, you would assume that hygiene, cleaning and above all responding to customer feedback would be the number one priority. Otherwise friendly staff. The room was also extremely hot, no air condition at all. Good location, and a nice water park/spa.

This place does not deserve 5 stars and is severely overpriced. There were many many things wrong with this place but the worst was that we ordered a very expensive cheese platter, which had 3 moldy cheese pieces on it, which were clearly left over from the breakfast buffet. The service was unfriendly, the rooms old and smelly. The only good thing was the location. I never write reviews but this place was such a disappointment, even I felt I had to warn people about the poor quality...