Sugar Hotel
Cape Town · South Africa · 1 Main Road Green Point
About Sugar Hotel — Luxury Boutique Hotel in Cape Town
Sugar Hotel is an exceptional 5-star hotel in Cape Town, South Africa. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.0 / 5
I had a great experience at Sugar the view from my room was spectacular, the staff where very friendly and the space was clean and situated in the perfect location, would highly recommend
DO NOT stay at this hotel. I have no idea how it got so many positive reviews, but it was so bad, that my husband and I left after one day of a five day booking. Our room was dirty, the sheets were torn (and didn’t fit the bed in the first place), the safe wasn’t bolted down (as in you could literally pick it up and walk out of the room with it) the shutters were so filthy, when I closed them, my fingers left lines in the dirt. The carpet was stained, the sinks were chipped. The list goes on. And the worst of it, was that upon hearing our concerns, the manager was incredibly rude, aggressive, dismissive and indignant. Not only that, but he refused to give us a refund. It was so gross, that we left anyways. Consider yourself warned.
I advise book this hotel at your own risk. 1. Poor customer service they also lie it's a five star hotel it's just equivalent to a guest house. 2. Misrepresentation on the internet their have no division with toilets and bathrooms they are like prison cells. 3. They make it complicated for you to cancel the booking just to frustrate you.