Sultan Palace Hotel

Sultan Palace Hotel Restaurant review: One of the best cheeseburgers in town! Bun was fresh and held together well. Patty is juicy and tender (only complaint is I would gladly trade a bit of thickness for width…just prefer better meat to bun ratio in every bite). Fries are perfect. Lentil soup is lighter than most and a bit under seasoned, but those looking for low sodium will enjoy it and you can always add more salt. Same goes with the chicken soup…very light but gets better with every bite and simply add salt to taste. Mushroom soup is standard fare, very good. The Carbonara is prepared in the traditional style but with bacon, and unfortunately, the bacon was way too salty…would’ve been perfect otherwise. Worth the trip over and hotel has a spacious bar and lounge.

This time I stayed in room 401. The room is located at the corner of the hotel. It has larger surface than the regular room. Obviously it is more comfortable as I had to stay for 3 days. The room was cleaned every day and the amenities including the complementary water were replaced. The only bemol was the problem during check-in as the receptionist insisted that no reservation had been made and therefore I had to go elsewhere as the hotel was full. Scarry, especially for an expat who doesn't speak Kazakh or Russian. Luckily I could get my hand on the confirmation email I received earlier from the hotel. Gotcha! So, dear traveler... always print out and bring the hard copy of your confirmed reservation along.

Well.... Room is tidy and better than average. Shower perfect with sufficient water pressure and temperature. Hot water comes without waiting time. Wellness and spa very good. Staff is very friendly. Breakfast starts never before 7 am and is very often not completly arranged when started. Only instant coffee, mostly too thin. Toaster very old and frequently bad adjusted. Variousity of cheese and sausage is very poor. Sometimes 6 pm still no housekeeping.... The biggest disadvantage is avaibilty and speed if internet. Either WIFI or connection of router(s) is disturbed. Provided TV channels have always interruptions. I've visited the hotel three times, but I won't go there anymore, as it's getting worse and worsre