Sunscape Puerto Plata

Only had a day pass here, so no room review. This property is immaculate. The beach was great, the pool was good, the staff was friendly, courteous, and energetic. The food was just OK but the cocktails were very good. Definitely worth the fee if you're in the Dominican Republic, we plan on returning.

Just got back, and i was a bit disappointed. There wasn’t too much going on and it felt like there was a lot of lost potential/they stopped caring. The rooms were decent although the pillows were extremely uncomfortable and we rarely had hot water. The bartenders at most of the bars gave off very cold and annoyed vibes and the staff at the snack bar almost acted like we were ruining their day by just existing. I would go out of my way not to inconvenience the staff by asking too much, but even asking for a drink to be non alcoholic would seem like an annoying request to them. My experience at the restaurant called Windows was always great. The staff in there were always super friendly and the food was wonderful. If you are looking for a true 4 star resort, I would keep looking. This was more of a 3 star.

This Resort is a little outdated. I’ve heard that they are turning it into condominiums and the chain is building a new resort nearby. It is small. The buffet has limited options. They have theme restaurants for which you don’t need a reservation which is nice. There’s only one big pool and a smaller one. the setup of this resort is not conducive to visiting the beach. As a matter of fact, they recommend you to enjoy the pool instead of the beach. The service received at all restaurants, the bartenders, the front desk, the cleaning staff was great. Unfortunately though, I don’t think I will be going back to the resort. I was impressed.