Sunvivia by Fiesta Americana Mazatlan

This hotel would be great for families! Their access to the beach makes it really easy to go back up to the room and change or alternate from beach to their pool. Their service is good. Customer service was exceptional. Very clean location. Roomy Junior suite Ocean view with very comfy beds queen size. i like the fact that the its divided into a suite. Has one room for beds and then a kitchenette bar and table and chair. Glass balcony to view the sunsets and enjoy the view. breakfast buffet was pretty good not spicy but tasteful. Great location not too far off from restaurants and places to see.

Can't say much about the motel cause I ended up not booking. Tried contacting them for half an hour and couldn't get anyone to the phone.

This property is quite dated. My list of complaints is numerous and I WOULD NOT RECOMMEND STAYING HERE. FIrst, everything is OLD and DIRTY. The bathrooms are dirty and need to be refurbished. THe water pressure on the 12th floor is nil, the air vents in the bathrooms and air conditioners haven’t been cleaned in years and you can see the dust caked one. The pillows are lumpy, and the furniture is dated. The whole place needs a complete redo. The staff is generally rude and more concerne with making they charge you correctly than with actually giving good service. I had a sick kid who was dehydrated, I asked for more water, and they told me that only 4 bottles were complementary - and this is with the 2-bedroom “luxe” suite I had rented. Then, if I wanted more, they wanted to transfer me to the restaurant and deal with them charging me instead of getting me water immediately for my SICK KID. I was appalled. The towels at the pool are so old that they are starting to fall apart and you can see the threads coming through. There were only two bright spots 1) they have a magnificent spot on the beach, and evidently they think that this is enough and 2) I needed tickets for the acqurium, and they sent somebody over because the aqurium site wasn’t functioning. IN general, I WOULD NEVER, EVER STAY HERE AGAIN AND RECOMMEND YOU DO NOT EITHER. I give this post with full knowing that I’m still here for 2 more nights, and it’s so bad, I needed to get this review out ASAP to warn as many people as possible.