Super Large Art Museum in Downtown Scottsdale

I cannot say enough about Augie, the General Manager at the W Hotel in Scottsdale. When an unexpected power outage directly impacted my stay, Augie went above and beyond to ensure I was taken care of. He personally arranged accommodations for me at a nearby hotel, handling the entire situation with the utmost professionalism, integrity, and class. His genuine care for me, my family, and my friends made a challenging situation feel seamless. Because of his exceptional service, I will always return to the W Scottsdale and highly recommend it to anyone visiting the area. Thank you, Augie, for turning a setback into an unforgettable example of true hospitality!

I had an amazing experience at the W Scottsdale! From the moment I checked in, the service was excellent. Jacob at the front desk made me feel welcomed and taken care of right away. The manager on duty the next morning (I wish I could remember her name!) was also Great and helpful. The room was spacious, stylish, and very comfortable — exactly what you’d hope for in a luxury stay. I also really enjoyed the pool area; it was vibrant and well-maintained, perfect for relaxing or socializing. I accidentally left an item behind after checkout, and the process of recovering it was smooth and efficient. Huge thanks to the W Scottsdale team for making everything so easy and enjoyable. Looking forward to staying again soon — highly recommend!

First, I want to commend staff, they were outstanding throughout our visit. The front desk team was warm, professional, and even upgraded our room, which we greatly appreciated. It’s clear that service is a priority at the property. Unfortunately, the condition of our room fell far short of what we expect from a W property and from any hotel of this caliber. See photos from our room below. Despite the generous upgrade, the room had several significant issues that made our stay far less comfortable than anticipated: - There was visible mold along the shower caulking, which was off-putting and concerning from a health standpoint. - The bathroom vent was caked with dust, indicating it hadn’t been cleaned in quite some time. - The AC unit was ineffective, it struggled to cool the room even at the lowest settings, which made the Arizona heat particularly difficult to escape. - More broadly, the room showed clear signs of wear and lack of maintenance, which was disappointing given the premium positioning of the W brand. These issues disrupted what should have been a relaxing, high-end hotel experience. Given the W’s reputation for quality, attention to detail, and modern luxury, the contrast between expectation and reality was stark.