Supernova Hotel

What a fabulous place to stay at! Super central location, really nice clean rooms with comfy beds. The staff were all so helpful and friendly it felt like a warm bath. The free bikes are an added 5* bonus. We'd recommend this hotel to anybody

As a local resident of Rotterdam, Netherlands, I have stayed at many nearby hotels. I didn’t have high expectations, but I was pleasantly surprised by a very enjoyable short stay and was extremely satisfied. Firstly, the hotel’s design was very unique, trendy, and stylish. Not only the lobby and corridors but also the room I stayed in had a charming and trendy design that made the stay fun. I especially loved the bathroom — the tiles, shower, and sink were adorably designed also very practical. The bed was exceptionally comfortable, and I woke up without any neck or back pain, which made my stay even more refreshing. Cleanliness was perfect, this hotel really nailed in both cleanliness and housekeeping quality. Unlike many other hotels where I’ve seen dust or small stains on items, this place was spotless. Having visited many well-known big brand hotels, I felt this one was never less than them, even better. That definitely deserves high marks. I had to check out early in the morning and couldn’t try the breakfast, but the lobby area was really chic and cute, and I’m looking forward to trying breakfast next time. Also, I liked the self-checkout process via mobile, which made my schedule much smoother and lighter. Location-wise, it’s very close to Rotterdam Central Station, which was very convenient. The price was reasonable, making it a good value-for-money choice. If you have a chance to stay in Rotterdam, I would definitely recommend this hotel.

I had a very disappointing stay at this hotel. The location is quite inconvenient, and I already arrived tired and hungry, hoping I could count on the in-house restaurant. Unfortunately, that only added to the frustration. When I went down to the restaurant, I was immediately judged based on my appearance. A staff member looked at me and said, “I don’t think you can eat here, it’s fine dining,” which was both rude and unprofessional. As someone with dietary restrictions (vegan and gluten-free), I tried to ask for suitable options. Instead of trying to accommodate me, they simply said it wasn’t possible because their chef “works a lot with soy sauce.” Oddly enough, I was told I could eat plain jasmine rice—but wasn’t offered anything beyond that. It felt like they used my diet as an excuse not to serve me, when there were clearly options that could have worked. The service was dismissive; I was laughed at and given no suggestions or alternatives. I was left very hungry in a place where I expected at least basic hospitality. To make things worse, the room itself was below expectations. There’s no phone to contact reception, and it seems there’s no real food service available unless you go through their difficult restaurant process. I didn’t feel comfortable ordering delivery due to the location either. Poor service, poor facilities, and a complete lack of care for guests' needs. I would not recommend staying here.