Surety Hotel Autograph Collection

Lovely hotel, great location, front desk staff (Brooklyn) was exceptionally helpful and welcoming. Other reviewers complaining about paying to park have clearly never stayed in a higher end downtown hotel before - very standard if you are a seasoned traveler. The parking garage adjacent to the hotel was available to use and was perfectly sufficient. Also I heard zero noise from neighboring rooms and the hotel was full. I was on tenth floor and it was quiet with a great view.

I didn’t stay at the Surety Hotel myself—I was coordinating rooms for our employees—but I had to leave a review because Brooklyn at the front desk was an absolute gem. My brain was fried that day, and she handled my scattered energy like a total pro. Super patient, sharp, and her personality? Loved it. Total vibe. What really blew me away was when I had to call back over a week later—Brooklyn remembered me and the whole situation. She made the process insanely easy and actually enjoyable. That level of care and memory is rare, and it didn’t go unnoticed. Surety Hotel is lucky to have her. If every place had a Brooklyn, the world would run smoother.

This was our first time here and we can’t wait to come back. The location is perfect- we walked around to dinner, some bars and a convenience store, getting back around 10pm or so and felt very safe. The room was so adorable and they had great snacks/drinks to purchase. The bed was super comfy. The shower was awesome. The lobby had the coolest, swanky vibes. Highly recommend!