Surf & Sand Laguna Beach

This resort was INCREDIBLE!! The rooms were beautiful especially facing the ocean. I would recommend getting a room in the taller of the two buildings to avoid construction noise. They are still working on their remodel and there is still ongoing construction happening. Highly recommend going to the bar rather than the restaurant as you get full access to the restaurant menu but no reservation required!

We decided to stay here on a whim for a quick getaway June 15-17. We could not have asked for a better room or location. We really wanted a little time to relax and unwind and being able to enjoy the ocean views during the day, and listening to the ocean at night, did just that. We did not want to leave. What made the experience even better was the exceptional service from every employee. Every one was so helpful and kind. Maxine at check-in, Oscar with room service, and Gabe at valet. We will definitely be coming back here.

The property is undeniably stunning — breathtaking views, beautiful grounds, and a serene atmosphere. But the service and policies behind the scenes were a massive letdown. One afternoon, I cut my beach time short specifically to enjoy the steam room, only to be told upon arrival that the spa had decided to close early due to low guest traffic — with no prior notice. I was then informed I’d need to book and pay for a service just to use the amenities. At hotels charging $1500+ per night, spa access is standard. This felt petty, short-sighted, and out of touch with the caliber they claim to represent. Worse still was what happened after four nights and nearly $10,000 spent. I returned to the hotel around 5AM after a long studio session, accompanied by my partner — who happens to be Black. The overnight staff became visibly uncomfortable, and I was interrogated at the front desk for over 15 minutes. They claimed the room wasn’t in my name and insisted my ID didn’t match — when it absolutely did. The reservation was in my name. My ID was valid. Only when a manager finally appeared did they calmly confirm my information and hand over the keys. No apology. No explanation. Just dismissal. I understand the demographics of Laguna Beach — but this kind of treatment is unacceptable anywhere. Profiling, discomfort, and passive aggression have no place in hospitality, especially not at this level. The fact that this occurred after nearly a week-long stay makes it even more disturbing. I travel often. I know what true luxury feels like — and it’s not this. Do better.