Swinton Park Hotel

⭐️⭐️⭐️⭐️⭐️ Had an amazing afternoon tea at Swinton Park Hotel. The setting is stunning, with beautiful views and a relaxed atmosphere. The service was excellent—attentive but not intrusive. The selection of sandwiches, scones, and pastries was top-notch, all beautifully presented and full of flavour. The tea selection was impressive, and everything was fresh and well-balanced. A fantastic experience from start to finish. Highly recommend!

Top quality discrete service from the moment we pulled up in the archway, shown around the lounges and games room and finding out luggage had appeared in our room. Fantastic dinner in Samuel's with clever embellishments by a high quality Chef..... Overall, felt the complete team made us feel like friends visiting a country house / castle

This was an anniversary. repeat visit, and the hotel knew this. On arrival, my husband was asked if it was his birthday….. He corrected the receptionist and that wasn’t mentioned again. Staff were friendly enough- barman was lovely. But the service generally lacked warmth and didn’t feel sincere or genuine. At this level of hotel, there were just several things not up to scratch in terms of service. I asked for a Shirley Temple. The guy in the Terrace bar didn’t know how to make it and I had to tell him. He said he didn’t have any maraschino cherries- well they did have some in the main bar and I would’ve expected him to get some from the other bar or ask for some to be sent over. The food was ok in the Terrace but the steak tartare was extremely salty and there was barely a teaspoon of steak cubes in it. We were seated and then the table next to us, who were seated after us ordered and received their food before us. The food was hit and miss. The salt cod beignets were very good indeed. The duck & Madeira custard missed the mark. The mussels were excellent. The Spa is the big attraction and we enjoyed it, but the Salt steam room was out of order. I ordered coffees outside the Spa to be told that the coffee machine was broken. Breakfast is served until 10.30. We arrived at 10.15 and received positively surly service by a waitress who clearly wanted to get us out asap. My husband’s veggie breakfast was missing an item. At this level, these things aren’t acceptable. What Swinton Park lacks is a sense of hospitality. This is an easy fix. Hospitality, a genuine welcome is lacking. What would really help would be a visible manager or host with some personality to welcome guests and ‘host’ the experience. You arrive at this magnificent ‘castle’ with high expectations. They have got lots of it spot on- fresh flowers everywhere, thoughtful touches in the rooms, very well kept and smart. If they could just get the welcome & warmth right, this would be world class.