Swiss Diamond Hotel & SPA

We went for the day-spa pass and were a bit disappointed. While the website gives an impression that this could be a luxury spa, the infrastructure is dated and not well-taken care of (e.g., jacuzzi malfunctioning, dirty external pool, main sauna out of service, Turkish bath without anything). The internal pool area was very loud (there is no separate scheduled time for families with kids) and it is rather average. The showing/locker space is a bit confusing and not really convenient for external guests. The main highlight of the experience is the external sunbathing area, which is nice (beautiful lake view) but it is not very encouraging for swimming (i.e., complicated way to go in, no dedicated platform to stay in the lake). All in all, it’s not worth it.

I am currently a guest in this hotel. I see the hotel in terms of view is excellent and their treatment is very good, but there is a big problem, which is the cleanliness of the rooms in terms of the bed and the decor. Despite the large number of guests in this hotel, they do not replace the dirty sheets. There is a second point, there is no iron, which forces you to iron in the hotel, which is an exaggerated amount. Only ironing will cost you from 18 Swiss francs and above for each piece, and there is also a tax on all pieces in the amount of 50 Swiss francs.

A very special hotel with a great location and very beautiful rooms. But they have very, very, very bad treatment of the room service and the reception and all the staff just attack us and hang up when we call them and do not respond to us even though we try to be nice to them but to no avail even though I am still a resident and I have been exposed to many problems with them today and I had to comment in Google Maps so that everyone pays attention to this matter