Swiss Hotel Apartments Lugano

I did not catch the name of the lovely Russian receptionist who helped us, but thank you, I appreciate you!! She was very kind and clearly loved hosting. Self-check in was a little confusing - there was a screen outside as well as room cards, but the screen only WhatsApp texts the office. It’s easier to just call up to the office using the intercom to be let up. Once we got through that, check in was finalized in the office, and she brought us and our luggage up to our room. The kitchenette was stocked with anything you would need to cook, eat, and drink. There was a bowl of fruit, chocolates, and bottled waters for us on the table. The sofa couch was very creaky but altogether comfortable. Location is in a pretty quiet area and walking distance from a few bus stops.

The apartment was excellent it approximately 9 minutes walk away from the lake. The amenities in the apartment were great. Alessandro was very welcoming and friendly and catered to our requestes perfectly. There is also an amazing Cafe on the ground level called tasta has amazing pizza, baked goods, and the best Cafe crema I've ever had. Will definitely be staying there again when we come back to Lugano.

TLDR; very nice apartment but the whole booking / check-in process was quite a hassle. The apartment itself was in excellent condition: very clean, tidy, well-equipped, spaceous, modern. The location is very close to the center and the staff on site was professional. However, the check-in process and the administration were very poor. * After completing the online reservation, I was overwhelmed with around 6 or 7 mails with requests for some more extensive personal information, receipts, rules and what not - way too much administration for a one night stay. * In order to enter the building / garage, one has to check in via some custom platform that uses wifi and geotracking. This neither worked on my phone nor my partner's phone (both up do date, one Android and one iPhone) so we had to call the reception (no timely response from the direct contact provided in the app, so had to look for a phone number that was also hard to find - probably in one of the 7 mails). Might have been a real issue if no one was available at the reception. * As another person wrote below, I was also charged twice, which I only found out by accident several weeks after the stay. Wrote two mails a few days apart, got no response. Then phoned directly to the apartment managers. A day later the money was back, but did not get an apology neither by mail nor via phone - very disappointing.